Unisys provides smooth sailing for color line customer service with natural language solutions; Norway's largest cruise and ferry operator will use Unisys natural language interface to shorten time callers spend on phone.

M2 PRESSWIRE-2 November 2000-UNISYS: Unisys provides smooth sailing for color line customer service with natural language solutions; Norway's largest cruise and ferry operator will use Unisys natural language interface to shorten time callers spend on phone (C)1994-2000 M2 COMMUNICATIONS LTD

RDATE:02112000

BLUE BELL, PA -- Unisys Corporation will provide Color Line, Norway's largest cruise and ferry operator, with natural language understanding (NLU) technology, improving Color Line's automated customer service with a voice-activated scheduling application. Color Line customers can now retrieve schedules of the cruise line and ferry service in as little as 15 seconds, cutting their time on the phone by more than two minutes.

Unisys NLU provides a more user-friendly experience by giving the exact information in a short period of time, eliminating the need to work through the five levels of menus on the current system. For example, callers simply state where and when they would like to travel and they are directed to the name of the ship, time of departure and time of arrival in a fast, pleasant and efficient manner.

"It is important for Color Line to have an automated scheduling system available 24x7 that complements our call center and Internet booking capabilities," said Jan Kverneland, information technology director for Color Line. "Unisys voice-based automated system gives our customers the exact information in a short amount of time and allows our customers to easily and quickly communicate with us by simply using their voice."

Unisys expertise and technology have eliminated the knowledge and cost barriers to developing mass-market speech-based applications. Now, sophisticated speech-based applications can interact with a caller in a natural manner.

"Unisys NLU speech solutions provides the ability to efficiently improve Color Line's customer service platform without adding additional staff to their call center," said Joe Yaworski, vice-president and general manager, Unisys Natural Language. "Based on our NLU technology, which converts speech into content that computers can understand, Unisys makes interaction with complex computer applications much easier. The result is increased customer satisfaction through a more natural user interface, as well as shorter calls that deliver cost savings to clients implementing these systems."

About Color Line

Color Line is Norway's largest cruise and ferry operator with six routes between Norway and Sweden, Denmark and Germany. Established in 1990 and with a total of eight cruise ferries and one high-speed ship, Color Line has approximately 3,000 employees counting both on land and at sea. Each year more than 4.3 million guests, 700,000 passenger vehicles and 140,000 freight units travel on the ships between Norway and the other countries. Color Line is a significant service company within the leisure travel and transportation scene from a European perspective. Safety, service, quality and a positive experience for passengers are at the center of Color Line's daily operation. For additional information, please visit www.colorline.com.

About Unisys

Unisys is an e-business solutions company whose 36,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy. Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era. The company offers a rich portfolio of Unisys e-@ction Solutions for e-business based on its expertise in vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies. The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area. For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com. Investor information can be found at www.unisys.com/investor.

CONTACT: Teisha Van de Kop, BSMG for Unisys Tel: +1 972 830 2232 e-mail: tvandekop@bsmg.com

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